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Booth overview
Welcome to ChePha – Where Health and Beauty Meet!
ChePha is your premier destination for exclusive, imported health and beauty products. Since our founding in 2019, we’ve been dedicated to delivering a superior and personalized shopping experience, helping every customer find the perfect products to enhance their well-being and beauty.
At ChePha, we take pride in our carefully curated selection of top-rated, high-performance European brands from countries like the UK, Italy, Spain, Turkey, France, and Germany—all offered at prices that fit every budget. Our focus on natural, self-care solutions ensures that every product we carry promotes overall health with a commitment to quality and authenticity you can trust.
When you shop with us, you can expect:
• Freshness Guaranteed: All products arrive in brand-new packaging with long expiration dates, ensuring both freshness and efficacy.
• Fast & Secure Shipping: We offer same-day shipping with tracking for peace of mind. Each order is meticulously packed to ensure it reaches you safely.
• Authenticity Assured: We source from trusted distributors or directly from manufacturers, guaranteeing that all items are 100% authentic.
Located in sunny Florida, we’re passionate about bringing the best of Europe’s health and beauty offerings directly to your doorstep.
If you have questions or are looking for a specific European product, don’t hesitate to reach out. Thank you for choosing ChePha—we look forward to being part of your health and beauty journey!
Shipping policy
ChePha Shipping Policy
At ChePha, we are committed to providing fast, secure, and reliable shipping for all your health and beauty needs. Below are the details of our shipping policy:
Processing Times
• Order Processing: Orders are processed within 1-2 business days (Monday-Friday).
• Same-Day Shipping: Orders placed before 12:00 PM (EST) will ship the same day.
Shipping Rates & Delivery Times
We offer the following shipping options:
1. Standard Shipping:
• Delivery Time: 5-7 business days
• Flat Rate: [Insert amount if applicable or indicate variable cost]
2. Expedited Shipping:
• Delivery Time: 2-3 business days
• Flat Rate: [Insert amount if applicable or indicate variable cost]
3. International Shipping:
• Delivery Time: Varies by location (typically 7-14 business days)
• Rates calculated at checkout.
Shipping Carriers
We partner with trusted carriers such as UPS, USPS, DHL, and FedEx to ensure your order arrives promptly and safely.
Tracking Your Order
• Once your order has been shipped, you will receive an email with a tracking number to monitor your shipment’s progress.
• If you experience delays or have questions, contact us at ChePha.OTC@gmail.com.
Lost or Damaged Packages
• Lost Packages: If your package is lost due to the carrier’s fault, we will work to resolve the issue promptly.
• Damaged Packages: If your items arrive damaged, please contact us immediately at ChePha.OTC@gmail.com with photos of the damage.
Shipping Restrictions
• We currently do not ship to P.O. Boxes or APO/FPO addresses.
• Certain products may have restrictions based on state or international regulations.
International Orders
For international customers:
• Customs, duties, and taxes are the responsibility of the recipient.
• ChePha is not responsible for delays caused by customs clearance.
Questions or Concerns?
If you have any questions about our shipping policy or need assistance, please reach out to us at ChePha.OTC@gmail.com.
Thank you for shopping with ChePha. We’re dedicated to ensuring your order arrives safely and on time!
Return policy
Full refund available within 30 daysChePha Return Policy
At ChePha, we aim to provide you with the best shopping experience and customer satisfaction. If you’re not completely satisfied with your purchase, we’re here to help.
Return Window
• You have 30 calendar days from the date you receive your order to initiate a return.
Eligibility for Returns
To qualify for a return:
1. Items must be unused, unopened, and in their original condition and packaging.
2. Certain items are non-returnable due to the nature of the products:
• Medicines and supplements
• Cosmetics and skincare products that have been opened or unsealed
• Perishable or time-sensitive items
For questions about product eligibility, please email us at ChePha.OTC@gmail.com.
Return Process
1. Request Authorization: Contact us at ChePha.OTC@gmail.com to obtain a Return Authorization (RA) number before shipping your return.
2. Shipping Returns: Customers are responsible for the shipping costs associated with returns unless the item is faulty, damaged, or sent in error.
3. Secure Packing: Pack your item securely in its original packaging or a sturdy box to prevent damage during transit.
4. Include Documentation: Include a copy of your receipt or order confirmation in the package.
5. Shipping Address:
ChePha
23433 Alzira Cir
Boca Raton, FL 33433
United States
Refund Policy
• Once we receive your return, we will inspect the item and notify you of the refund status.
• If approved, refunds will be issued to your original payment method within 7 business days.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.
Damaged or Faulty Items
• If your item arrives damaged or faulty, please contact us immediately at ChePha.OTC@gmail.com with photos of the issue. We will resolve the matter promptly with a replacement or refund.
Exchanges
We do not offer direct exchanges. If you need a replacement, please return the item (if eligible) and place a new order.
Cancellations
• Orders can be canceled within 24 hours of placement unless they have already been shipped.
• Once shipped, the order is no longer eligible for cancellation, but you may initiate a return upon delivery.
Contact Us
For any questions regarding returns, refunds, or cancellations, please email us at ChePha.OTC@gmail.com.
We appreciate your trust in ChePha and are committed to ensuring your satisfaction!
Miscellaneous details
Everything But The Ordinary!Thank you for shopping with ChePha. Your satisfaction is our priority, and we’re here to help if you are not entirely satisfied with your purchase.
Returns Policy
• Return Window: You have 14 calendar days from the date of delivery to return an item.
• Eligibility: Items must be unused, unopened, and in the same condition as received, including the original packaging.
• Non-Returnable Items: Due to the nature of certain products, many items cannot be returned. For details on return eligibility, please email us at ChePha.otc@gmail.com.
If a package is lost due to mail service issues (excluding missed deliveries or stolen items), we will resolve the issue promptly. For damaged items, we’ll ensure the issue is corrected.
We pride ourselves on 5-star customer service and are committed to maintaining high-quality customer relationships.
Refund Policy
• Once we receive your return, we will inspect the item and notify you of its status.
• If the return is approved, we will issue a refund to your original payment method.
• Refunds are typically processed within a few business days, depending on your card issuer’s policies.
Shipping for Returns
• Customers are responsible for return shipping costs, which are non-refundable.
• If you receive a refund, the return shipping cost will be deducted from the total refund amount.
For questions or assistance, please email us at ChePha.otc@gmail.com.
Cancellation Policy
We value our customers and aim to provide a seamless experience:
• No cancellation fees are charged for orders canceled immediately after purchase.
• Orders cannot be canceled after shipment.
About ChePha
ChePha specializes in natural products for your digestive health, overall wellness, and beauty needs.
• All products are brand new, with long expiration dates, shipped same day, securely packed, and include a tracking number.
• We source from high-quality distributors or directly from manufacturers, ensuring every item is 100% authentic.
• Most of our products are made in Europe, including the UK, Italy, Spain, Turkey, France, and Germany.
Located in Florida, USA, we’re passionate about bringing you the best from Europe. If you have questions or are looking for specific European products, feel free to reach out.
Thank You!
We appreciate your trust in ChePha and hope you enjoy our carefully curated products.
Contact Us: ChePha.otc@gmail.com
Booth fans
Seller coupons & discounts
Combined item discount: 5% off w/ $14,999.00 spent
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