Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Shipping policy
1. Order Processing
All our products are handmade, and crafting each item takes up to 5 working days after payment confirmation.
For custom or intricate handwork orders, processing may exceed 5 days. In such cases, we will notify you of any delays and provide updates on your order’s progress.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Partners
We partner with reliable courier services to ensure safe and timely delivery of your orders.
Tracking information will be shared via email/SMS once your order is dispatched.
3. Delivery Timeline
Domestic Orders (India): Orders are typically delivered within 5–7 business days from the dispatch date, depending on the delivery location.
International Orders: Delivery times vary based on the destination and may take 10–15 business days. Customs delays may occur depending on your country’s policies.
4. Free Shipping
We offer free shipping on all orders, both domestic and international.
5. Delivery Issues
Ensure your shipping address is accurate. Knilot is not responsible for delays or non-delivery caused by incorrect or incomplete address details.
If your order is delayed or lost, please contact our support team at [your email/phone number] with your order number for assistance.
6. Customs and Duties (International Orders)
For international orders, customs duties, taxes, and fees are the responsibility of the customer. These charges, if applicable, are determined by the destination country and are not included in our shipping fees.
7. Packaging
We take utmost care in packaging your orders securely to prevent damage during transit. If you receive a damaged package, please contact us immediately.
8. Handmade Craftsmanship
As all our products are handmade, minor variations in design or texture are a natural part of the process and add to the uniqueness of each piece.
We appreciate your understanding if handwork delays occasionally extend beyond the standard 5 working days. We will keep you informed of any such delays
Return policy
Replacement product available for DOAsKnilot Return & Refund Policy
At Knilot, we strive to provide the best quality products to our customers. In the rare event that you are not satisfied with your purchase, our return and refund policy is outlined as follows:
1. Product Exchange Policy
We accept exchanges only for damaged products that were received in a defective condition.
To request an exchange, you must notify us within 48 hours of receiving the product. Please email us at support@knilot.com or message on Chat with photos and details of the damage.
Once your exchange request is approved, we will arrange for a replacement or provide further instructions.
2. Refund Policy
Refunds are processed only when the customer chooses to return the product instead of opting for an exchange.
The customer must ship the parcel back to the following address:
Knilot Returns
C-455, Sidharth Nagar, Near Airport Terminal 2, Malviya Nagar, Jaipur 302017, India
Return shipping costs will be borne by the customer and are non-refundable.
The product must be unused, in its original condition, and securely packaged to avoid damage during transit.
Seller coupons & discounts
Shipping discount: Shipping weights of all items added together for savings.
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