This HP Designjet Z2100 24" Photo Printer is in used condition and was removed from a working environment. This item came from a local lab that had surplus lightly used inventory. We urge customers to view all photos as they show overall condition, included accessories and useful information. Although we do have the means to test this printer (requires new printheads/ink), we are offering a 30 day full money back guarantee return policy. Buyer handling return shipping. Please feel free to contact us with any questions.