CANNOT SHIP TO HI, AK, PR, VI, APO, FPO, PPO AND PO BOX ADDRESSES. NEW! ehome is new only to Amazon. We are an established retailer with over 30 years business experience, 22 of them in e-commerce and work hard earn your 5 star satisfaction. This is brand new item. RETURNS: If the item was never opened and all product seals are still intact, please pay to ship back using any traceable shipping method (and provide us your tracking number) and upon receipt and inspection (usually about a week to process), if item was never opened, you will receive a refund, less our actual cost to ship the item which will be documented (not the undervalued rate Amazon shows in its listing). If the item was opened and used, please note a 20% restock fee will be deducted from your refund, since this item will never be able to be sold as new again and will have to be sold as a used item at a deep discount. Thank you.