#MARAZKA We remove 1/3-2/3 of the soil before packing the plant. NO POT is included. ALL SALES ARE FINAL. We only offer reshipping for dead plants. No returns or refunds. We offer replacements only if the plant is dead upon arrival, and the customer reports any plant damage within 3 days of receiving the plants. Our warranty excludes minor damages, including minor breakage (less than 30%) or dried leaves. Our shipping and handling time is 1-7 business days and may take up to 30 days for some plants