Return and refund policy
At Backyard Raise & Grow, your satisfaction matters. We accept returns only for damaged items that are unopened, unused, and reported within 30 days of delivery.

?? Return Eligibility
Product must be received damaged or defective
Item must be unopened, unused, and in original packaging
Return request must be made within 30 days of delivery
Photos showing the damage are required
All returns must be pre-authorized
? How to Start a Return
To begin the return process, please contact us with the following:

Order number
Description of the issue
Photos of the damaged item
Email us at contact@backyardraisegrow.com or call us at 409-420-2280. Once approved, we’ll provide return instructions.

?? Important Notes
Returns are not accepted for opened, used, or buyer’s remorse items
Refunds are issued after our supplier receives and inspect the item
Unauthorized returns will not be processed
? Need Help?
Email: contact@backyardraisegrow.com
Phone: 409-420-2280
Live Chat: Available 24/7 on our website